At La Reveur, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Returns

• Eligibility: Returns are accepted within 30 days from the date of delivery. The item must be unused, in its original condition, and with all original tags attached.
• Return Process: To initiate a return, please contact our customer service team at lareveur369@gmail.com. Provide your order number and reason for the return. We will guide you through the return process and provide you with a return authorization and shipping instructions.
• Shipping Costs: Customers are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part or a defective product.

2. Refunds

• Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase.
• Refund Timeframe: Please allow up to 7-10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.
• Non-Refundable Items: Some items, such as those marked as final sale or custom-made products, are not eligible for return or refund. Please check the product description for any such restrictions.

3. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

4. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect, along with your order number, so we can assist you in resolving the issue promptly.
• Replacement or Refund: Depending on the issue, we will either replace the item or issue a full refund, including any return shipping costs if applicable.

5. Contact Us

If you have any questions or need assistance with returns or refunds, please reach out to our customer service team:

• Email: lareveur369@gmail.com
• Address: N12, Hudco, Aurangabad, Maharashtra 431003

Thank you for shopping with La Reveur! We value your satisfaction and are here to help with any issues you may have.